FAQs – RedSekor

Welcome to Redsekor

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Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged.

Q. How do I contact Customer Service?

Come on over to the Contact Us page. It has all the details! or email us at: info@redsekor.com

Q. Where do you ship from? 
A. We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing. 

Q. How long will it take for my items to arrive? 
A. Our items are in stock and can take up to 3 business days to process. 
And Delivery It will usually take 7-30 business days to arrive. Shipping times vary from product-to-product; based on demand and shipping location. 
Tracking details will be emailed to you once your order has shipped.


Q. How long will it take to receive a tracking number? 
A. It will take usually between 2-5 business days. 

 

Q. Can I change the shipping address once the order has been placed?

A. If the order hasn't shipped yet, we can still change the address for you. Changing order information will delay the shipment.

Q. Which currency will I be charged in? 
A. 
All payments are in USD. Paying in local currency means your home bank handles the currencyconversion. For PayPal payment, PayPal asks if you would like to pay in USD or Local currency; they will convert the currency from USD to Local currency for you.

Q. Will I receive a confirmation number when I place my order? 

A. Yes, all customers will receive an order number after placing their orders. 
Please contact us if you don't receive one within 24 hours.   


Q. Who can I contact if I have a problem with my order? 
A. All inquiries can be forwarded to support@lootzen.com

 

Q. Why am I being charged extra by customs?

A. International taxes and duties are not included in your order and will need to be paid before delivery.  The cost of duties and taxes are regulated by your country’s customs bureau and not determined or collected by LitMobile.us.  For additional information on duties and taxes please see:
http://www.dhl.com/en/express/customs_support/duties_taxes/duties_taxes_receivers.html


Q. Is Checkout on this site safe and secure? 
A. You can be absolutely sure that all purchases here are safe and secure.   

Q. If I enter my email address will you sell my information? 
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.   


Q. What form of payments do you accept?
A. At the moment we accept PayPal, Bitcoin, Bitcoin Cash, Ethereum and litecoin.
We will soon accept credit/debit cards. Sorry for the inconvenience.


 

Q.  What should I do if the tracking website states my package was delivered, but I never received it?

A. We are so sorry for the trouble!

A. We always recommend checking around your property or with neighbors to ensure your package was not misplaced.  If after checking in you were unable to recover your packages, please contact us at support@redsekor.com
 

Q. What is your cancellation policy?

A. You can request to cancel your order at any time before your order has shipped.
 

Q. When will I be refunded for my return?

A. Your refund will be processed once your return has been received.
 

Q.  Late or missing refund?

A. If you have not received your refund yet, check your bank account. If a refund is still missing, contact your credit card company, as it may take some time to before it correctly reflects on your statement. 

Next, contact your bank. There is sometimes processing time before the refund amount is posted. If all of these steps are done and you still don't have the refund - please email us: support@redsekor.com

Q. What should I do if I didn’t receive the size I ordered?
A. If you receive the wrong an incorrect size, please let us know by emailing us at support@redsekor.com, with pictures of item you received.  We will process a replacement order as soon as we are notified.

Q. 
Can I place an order by phone or email?
A. For security purposes, we do not take orders by phone or email.  If you are having trouble with placing an order on our website, please contact us at support@redsekor.cm and we can help with troubleshooting the issue.


 

Q. How can I pay for my purchase?

A. We accept the following forms of payment:

- PayPal

-  Bitcoin, Bitcoin Cash, Ethereum, litecoin.

- We will soon accept credit/debit cards. Sorry for the inconvenience.
 

 

Q. Is paying online secure?

A. Protecting your private data is our highest priority. We provide high-level protection through SSL, short for Secure Sockets Layer. See our Privacy and Security section for more details.

Q. How do I create an order?
A.
 - Select the model for item you prefer and selecting “add to cart”.

- Once you have added all of the items you are interested in purchasing, select “View Cart And Checkout”.

- Review your shopping cart to ensure you selected the correct model.

- If you have a promotional code, enter your code in the “Enter Coupon Code” field and select “Apply”

- Select the “Checkout" (if you are using Paypal to pay for your order) option to checkout.

- Enter your shipping and billing address.

- Enter preferred payment details and select “Place Your Order”, to complete your purchase.

- select your  preferred payment method.

- Select “Place Your Order” to complete your order.

 

Q. What are my payment options?
A. At the moment we accept PayPal, Bitcoin, Bitcoin Cash, Ethereum and litecoin.
We will soon accept credit/debit cards. Sorry for the inconvenience.

 

Q. When will I be charged?

A. All orders will be charged in full at point of purchase.
 

Q. Where is your company located? 

A. We serve an international customer base and don’t have a physical store. Our online store is open 24 hours a day, and you can rest assured that your orders are handled securely and with the utmost care at all times.

Q. Why does my item looks different from advertise?
Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.


Q. Is your website secure?
A. Protecting your private data is our highest priority. We provide high-level protection through SSL, short for Secure Sockets Layer. This advanced cryptographic system is designed to encrypt private data so that it can be transmitted safely and securely over the Internet. SSL is the approved standard of the Internet Engineering Task Force (IETF). Our security system also meets the rigorous security requirements of the Payment Card Industry Data Security Standard (PCI DSS). As part of the order process, Redsekor will ask for your name, shipping/billing address, email, phone number, and your (payment type) information. This information will only be used for the purchase transaction and will never be given out to other businesses.

 

 

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